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Social Media Controversies and How to Handle Them

social media marketing

Getting the most out of your social media marketing efforts is vital to the success of your business. But you need to be prepared for inevitable controversies. Even though you’re posting about your business, you’ll face opposition from people who aren’t receptive to your discourse. Here are three strategies for handling such situations:

Content strategy

Content marketing has radically changed the marketing landscape in the past decade. It is now an essential tool for all marketers looking to increase website traffic, visibility, and customer base. Developing a content strategy is crucial to any business, but it can be a trial-and-error process. Here are some tips to make your content strategy effective.

First, consider the goal of your business. The most basic goals are brand awareness and customer engagement. More challenging goals are to increase conversions or customer retention. Your content strategy should reflect these goals and be specific and measurable.

Frequency

When it comes to posting content on social media, the right frequency will depend on your business. Some experts recommend posting once or twice per day, while others suggest 15 to 30 tweets per day. However, this is not always practical. For example, the internal social media team at Hootsuite posts on average one tweet per day. Meanwhile, their enterprise team posts at least twice per day, but runs a looser schedule on weekends.

A successful B2B social media strategy must be based on quality content. It’s not enough to post “Buy Now” advertisements every now and then. People prefer brands that post consistently. Learn more about SMM panel here.

Metrics

Metrics of social media marketing are key to understanding the success of your social media marketing campaign. They can give you an idea of how people view your company, increase brand awareness, and convert customers. These metrics can be obtained from a native channel analytics program or an all-in-one social media marketing tool such as Sprout Social.

When creating your metrics, make sure to consider the business goal you’re working towards. For example, your business goal may be to increase conversions from website visitors, which will help you determine the type of metrics to track and the timeframe to measure your progress. For example, you may aim to boost your conversions by 25% within three months. You can measure this by analyzing product tags, advertisements, influencers, and social media traffic.

Case studies

One of the most effective marketing techniques is storytelling. The best social media case studies put the reader in the shoes of the subject. They identify the company’s sample customer, describe the problems and goals they faced, and then explain the tactics and strategy they employed to meet their needs. Ultimately, the case study must leave the reader impressed and inspired.

Case studies are important marketing tools because they help customers visualize how to use a product or service. They can also help you demonstrate improvement over time. However, they can only be effective if you gather quality data. Be sure to set up all necessary metrics for the study.

Etiquette

While many people are using social media to stay connected with friends and family, it is important to follow social media etiquette when using these channels to promote a business. The main goal is to maintain a professional image, so it is important to use appropriate language and content. Also, don’t make posts about trivial topics, which may not be relevant to your business. Whether on Facebook, LinkedIn, or Twitter, it is best to limit your content to a few times daily.

Remember that people make mistakes, so social media etiquette is essential to bounce back from any missteps you might make. Social media etiquette is the high-tech version of old-school etiquette. Just keep in mind that the digital world moves much faster than the offline world, so it is important to remember that you’re communicating with strangers, so you need to be prepared to deal with mistakes and make it right.

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